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Monday
11May2009

Time to Change: Overcoming Social Media Paralysis 

The top protest that I hear from entrepreneurs about social media is some form of “I don’t have time for that.” On the surface it seems reasonable, but if you think about it, who among us would ever say “Sure. I have plenty of time to try that!" about any new endeavor? It’s practically unheard of, and yet, if no one made room for the new, we’d never evolve. So consider this:

As a businessperson, or anyone concerned with creating something new, we definitely don’t have any time to waste. I suspect that when I hear someone say, “I don’t have time,” they are really saying, “I don’t have time to waste.”

I agree. I don’t have time to waste either.

The question then becomes, “Is social media is a waste of time?" Well, it can be…

Everything can be a waste of time. But it’s not the time spent online itself–listening to conversations about your brand, building a broad social network, or engaging with your customers–that is a waste of time. What wastes time–and this is the secret–is when we aren’t clear about what we are here to do.

The anxiety that “social media,” or even “the internet,” causes people is the result of these terms representing an unknown and more complex environment, one that we suspect we may lose ourselves–and our time–in. It may be a healthy fear, but not one suited for the entrepreneur in this rapidly developing technological and digital world. After all, when new worlds open up, we can’t really act like they don’t exist. We need to find a way to integrate these new environments, and then make the effort to find a clear direction in them.

A clear direction is more like strategic commitment and less like technique x, y, and z. There are many sources of information that will give you good tips on using different social media sites, including my synopsis of the top sites in the “Evolutionary Marketing” book. But knowing how to use a site is not the same as creating a strategic roadmap for your particular situation. This requires a deeper understanding. And when you think about it, real understanding that translates into effective action can only come through struggling with something, with others, until you see a bigger picture emerge.

This is the kind of work that I think we all need to do to really make use of social media and all other emerging technologies. We don’t have time not to do it.

Wednesday
29Apr2009

Creating Healthy Desire: a Lesson From Smalls Jazz Club

Last weekend the Culture51 team was in NYC leading a workshop. So Sam and I, being avid jazz fans, went to Greenwich Village to hear some live music. We had the great fortune of hearing a group of up-and-coming musicians, led by drummer and composer EJ Strickland, at Smalls Jazz Club.

This sextet absolutely blew us away. Their creativity, passion, expressiveness, and virtuosity were something to behold (and sitting a mere 3-4 feet away from the band didn't hurt either :). Everyone in that packed club knew that we were in the midst of something remarkable. 

As for the marketing lesson, Sam and I noticed that EJ was using a few fundamentals of selling during the show. Several times, as he was speaking about the band and introducing the tunes, EJ mentioned that they have CDs for sale at the door, said that it's the band's debut album, and said how much they cost. As the show went on and the band displayed their consistent mastery and artistry, the desire in the audience for that CD continued to grow. We had to have it, because the product (their music) had such a powerfully positive effect. They started the evening with a whole box of CDs, by the end of the night they were sold out.

So looking at what actually took place there, you can see that the band created desire by offering something truly remarkable, then gave a clear call to action ("buy our CD") and made it easy for people to act. Since the CDs were being sold at the door on their way out, everyone had the opportunity to choose to buy.

One other marketing lesson from this evening, is that EJ was selling to a crowd that had already bought. Mark Joyner's "Great Formula" for sales success is that you find a thirsty crowd, sell them a drink, then sell them another. The CDs were the "another" part of that formula, because everyone in that room had already spent $20 to hear the music live. What better crowd to buy a CD than people who will already spend money on music?

I hope you don't find this example degrading to the beauty and power of what these musicians were doing. I was inspired to write about it on this blog--which is about how idealists can also be successful in business and commerce--precisely because of the fact that EJ was doing both. There was no compromise either artistically or commercially, and that is something worth noting.

Monday
27Apr2009

3 Human Rules for Reaching Out to New "JV" Partners

In the world of online marketing—as opposed to law—a "joint venture," or simply JV, is a relationship in which two people find mutual interest and benefit in promoting and building one another's businesses. I used to teach a course on this, and I can't tell you how many times I'd see people approaching it in the wrong way.

Just like all aspects of internet marketing, it has more to do with understanding the subtleties of what make us human than any clever tactics. So when finding new potential JV partners, you'll want to keep these three keywords top-of-mind:

  • Relevance
  • Respect
  • Relationship

Let's break them down one-by-one:

Relevance refers to the alignment between your message and the “gestalt”, or overall interests, style, and aesthetic of the person you want to contact. Will your idea help or interest their readership? Is it peripheral or directly related to their core content and mission?

Respect refers to the manner in which you must approach your contact. He or she is a person who has a busy schedule, family, friends, hopes, dreams, empathy. In other words, they live in the real world, just like you. And if they know a lot of people, they're really busy. This is all to say that you want to contact them with a brief, respectful, straightforward, non-hyped, and personable email. Don't construct a sales-y sounding message. Write them as you would any reasonable human being; keep it brief, and simply ask if they’re interested to know more or speak further.

Relationship refers to the fact that whenever you reach out to someone, you're forming, even if only briefly, a human, or emotionally felt, bond. Email, as Seth Godin says, is cheap to send, expensive to open; that is, it's no sweat off your back to ask someone to feature your content, but it takes time, consideration, and contemplation on their end to decide whether it's appropriate to engage in a relationship with you.

Everyone's human, and no one is ultimately immune to the most common responses and reactions that are intrinsic to our humanity: the desire for empathy, for appreciation, for gratitude, for opportunity, for reciprocity. Realize that, to an extent, you're placing an emotional burden on your contact by requesting something of them. Be considerate and realize that you're dealing with a real human being who's just like you.

The post above was excerpted from our new book, Evolutionary Marketing, which you can download free here.

Thursday
23Apr2009

The Moral Responsibility of Marketers

One of the insights that’s recently been emerging in my experience—and between the founders of Culture51—is marketing does not simply reflect culture. It creates it.

 

What does that mean? Well, recently I've been watching an eye-opening documentary called The Century of the Self, by Adam Curtis. While a tad cynical for my taste, it explicates how, for the past century, marketers, PR professionals, and “ad men” have had a far greater influence over culture than most of us, myself included, know. And what I've been realizing is that many of the values, assumptions, and perspectives that I take for granted actually became woven into our societal fabric through marketers.

 

One man in particular, Edward Bernays, popularized not only Freud’s theories—he was Freud’s nephew, after all—but also used them, and in particular the idea that human beings are driven by irrational, unconscious fears and desires, to manipulate consumers to buy products they didn’t need.

 

Now, I don’t think this is all necessarily bad. Bernays, for example, understood that people buy not based on features, but on what the product can do for them, and how it makes them feel—the benefits. And that’s become a norm of marketing, one I find little problem with.

 

Where it becomes problematic, though, is in which desires we’re marketing to, and how and why we’re doing it.

 

Indeed, one of the reasons underlying our distrust of marketing is because its motive—its why—is often coming from one of separation. That is, there is the marketer and you, and the marketer doesn’t recognize your humanity as his own; to the contrary, his goal is to turn you into cash, at any cost deemed reasonable in the legal parameters of a modern economy. That can mean using sex, fear of social ostracization, degraded self-image, or a variety of other psychological tactics marketers employ on a daily basis to sell more product.

 

But what if, on the other hand, that marketer were to approach the growth of his company, and the sales of his product, from a motive of non-separation? In other words, what if he were to begin the process of convincing you why you should buy his product with the recognition that you and he are not separate, not at all, but are actually an expression of the same one consciousness, humanity, cosmos?

 

That would change things, would it not?

 

And what if that marketer were to recognize, and act from, the idea that not only are we all one, but that that oneness of which we are a part is actually the creative, or evolutionary, impulse itself? And that what that impulse demands is ever-higher degrees of authenticity, transparency, creativity, awareness, and shared humanity?

 

That, dear reader, is the premise of Evolutionary Marketing: that who we are at the deepest level is not separate, and, in fact, is the cosmos itself striving to become, to develop, to evolve.

 

Imagine the world we could create if that were the basis for our relationships. And imagine how marketing would transform—how it would make a radical leap from a separative force to one of truth, beauty, and goodness.

Tuesday
21Apr2009

How Not to Win a Presidential Race: The Difference Between Push and Pull

In the world of online marketing, there are generally two broad strategies: “push” and “pull”. The former refers to actively spreading your message, often through concerted e-mail campaigns and leveraging large networks of peers. The latter refers to “attracting” people to your website, primarily through the use of Search Engine Optimization and social media. Rather than pushing your message out into the marketplace, you pull people in.

Some say that the future of marketing is only pull; others say that pull is merely hype, and that push will always matter most. We say the answer lies somewhere in between.

If pull were the only marketing strategy you needed, then presidential candidates would spend most of their time optimizing their websites for “Presidential Race 2008,” blogging, and creating YouTube videos and hoping people watch them. They wouldn’t send out emails giving campaign updates or asking for money. Rather, they would simply “attract” people to their websites

And they wouldn’t stand a chance at getting elected.

At the same time, in this day and age, if they ignored the dimension of pull marketing, and only focused on pushing their message out into web, they’d be at a significant disadvantage—they’d be missing out on a whole host of available media channels that enable them to interact more intimately and conversationally with constituents, and, in the process, build deeper trust and relationship.

Which is exactly what Barack Obama did in the 2008 presidential race. He leveraged all of the major social networks and social media sites early in the process. He taught his organizers how to use emerging media tools to spread the word about his campaign. Early in the race, he had the most followers on Twitter, the most fans on Facebook, and the most friends on MySpace out of all the candidates.

But he also wrote inspiring emails, asked frequently for donations from his subscribers, and sent regular campaign updates and promotions to deepen the engagement with his constituency.

By utilizing all channels—and being a remarkable, authoritative, transparent human being who people wanted to listen to and get behind—Obama was able to create an online strategy that, among other indispensable factors, led to his election as President of the United States of America—and raised half a billion dollars.

In Obama’s example, we can see the importance of an integrated online marketing strategy, and why both push and pull are essential components of any thriving online presence.